Calls cost 7p / minute, plus your operator’s access charge. Your call will be connected directly to a customer service representative, however we are not associated with Virgin Media.
Virgin Media Complaints Number
Things don’t always go to plan and you may find yourself in a position where you are unhappy with the customer service provided by Virgin Media. This can be related to billing, technical faults or any other service issue but the most important thing is having your voice heard. The simplest way to log a complaint is to call the Virgin Media Complaints Number as soon as possible, with full details of your complaint.
Virgin Media provide a huge range of great services to the whole of the UK and subsequently will not always provide the level of service that you require, expect and have paid for. If you feel that this is the case, whether you’ve been overcharged, promised a higher speed, suffer constant connection issues, or feel you have been mis-sold a product or service, you have a right to complain. You may even be eligible for some form of compensation or discount to another bill.
How do I make a Complaint to Virgin Media?
The Virgin Media Customer Care team prefer to deal with your complaints by telephone. We have sourced a low cost number for you to call which is listed at the top of this page. Calls to the Virgin Media Complaints Number – 0843 515 8680 are charged at 7p / minute plus operator’s access charge from a BT landline. If you have a different landline provider or you are calling from your mobile then calls may cost more. If you are a Virgin Mobile customer or have a Virgin Landline then you will be able to call the complaint team directly by dialling either 150 or 789. When calling, make sure you have your account number to hand. Your call may be transferred to the most qualified person to handle your query and although you shouldn’t have to repeat your complaint, you may find that you are asked for your details on more than one occasion.
What if my Complaint is not resolved?
You may be wondering what to do if you are unhappy with the outcome of your complaint. If you are not satisfied within 8 weeks of calling the Virgin Media Complaints Number to log your concerns then you should contact an independent third party to have the matter reviewed. Virgin Media is a member of the Communications and Internet Services Adjudication Scheme (CISAS) who will investigate the information from both parties and reach a fair conclusion for everyone. The Citizen’s Advice Bureau can also offer impartial advice, however they will not be able to assist directly with the complaint. Call the Contact Number at the top of this page to have your concerns investigated.
Some common complaints handled by the Virgin Media Complaints Number are as follows:
- There is a fault with my TV, Fibre Optic Broadband, Home Phone or Mobile service and it has not been resolved.
- My broadband keeps cutting out and sometime I lose connectivity altogether.
- My broadband is very slow and I was promised a high speed connection.
- I am struggling to receive Virgin Mobile reception where I live but was told the coverage would be fine for that area.
- Why am I incurring a handling fee?
- I’ve been charged for apps on my phone that I never agreed to purchase.
If you would rather not use the Virgin Media Complaints telephone number to register your concerns then there are the following alternative methods of contact:
- Send your Virgin Media Complaint by post.
- Send your complaint via Email using the web form on the Virgin Media website.
Feel free to let us know which method you found the most successful and what your complaint was about using the ‘Contact’ page on this website.
Virgin Media want to ensure that you are happy with it’s service and any feedback or complaints whether positive or negative will help improve Virgin Media’s customer services. Call the Virgin Media Contact Number today on 0843 515 8680.